How To Fix ECRM_CONTR115 - CRM transaction &1 item &2 start &3 does not match contract &4

SAP Error Message - Details

• Message type: E = Error

• Message class: ECRM_CONTR - CRM Messages- Contract Download/Upload

• Message number: 115

• Message text: CRM transaction &1 item &2 start &3 does not match contract &4

What causes this issue?

In a CRM system, the start date of a contract item was changed.
The start date no longer matches the existing IS-U contract. For this
reason an error occurred replicating the item in the IS-U system.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the error.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ECRM_CONTR115 - CRM transaction &1 item &2 start &3 does not match contract &4 ?

  The SAP error message ECRM_CONTR115 typically occurs in the context of contract management within the SAP Customer Relationship Management (CRM) module. This error indicates that there is a mismatch between the details of a transaction item and the corresponding contract. Specifically, it suggests that the start date of the transaction item does not align with the start date of the referenced contract.
  Cause:
  
  Date Mismatch: The start date of the transaction item (e.g., a sales order or service order) does not fall within the validity period of the contract.
  Contract Status: The contract may be inactive or not valid for the specified period.
  Incorrect Contract Reference: The transaction may be referencing the wrong contract, or the contract may not cover the specific item being processed.
  Configuration Issues: There may be configuration settings in the CRM system that are not aligned with the business rules for contract management.
  
  Solution:
  
  Check Dates: Verify the start date of the transaction item and ensure it falls within the validity period of the contract. Adjust the dates if necessary.
  Review Contract Validity: Check the status of the contract to ensure it is active and valid for the period in question. If the contract is inactive, consider reactivating it or creating a new contract.
  Validate Contract Reference: Ensure that the correct contract is being referenced in the transaction. If the wrong contract is being used, update the transaction to reference the correct one.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to contract management and ensure they align with your business processes.
  Error Logs: Check the system logs for any additional error messages or warnings that may provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing orders and contracts.
  Documentation: Review SAP documentation or help files related to contract management for further insights into how contracts are processed and validated.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support or your organization's SAP helpdesk for assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary corrections to resolve it.