How To Fix EBR620 - Internal error when accessing work instruction '&1'

SAP Error Message - Details

• Message type: E = Error

• Message class: EBR - Message Class for Batch Records

• Message number: 620

• Message text: Internal error when accessing work instruction '&1'

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EBR620 - Internal error when accessing work instruction '&1' ?

  The SAP error message EBR620, which states "Internal error when accessing work instruction '&1'", typically indicates that there is an issue with the system's ability to retrieve or process the specified work instruction. This error can arise from various underlying causes, and addressing it may require a combination of troubleshooting steps.
  Possible Causes:
  
  Data Corruption: The work instruction data may be corrupted or incomplete.
  Authorization Issues: The user may not have the necessary permissions to access the work instruction.
  Configuration Issues: There may be a misconfiguration in the system settings related to work instructions.
  System Bugs: There could be a bug in the SAP system or the specific module being used.
  Database Issues: Problems with the database, such as connectivity issues or data integrity problems, can lead to this error.
  
  Solutions:
  
  
  Check Work Instruction Data:
  
  Verify that the work instruction identified by '&1' exists and is correctly configured in the system.
  Check for any inconsistencies or corruption in the data.
  
  
  
  Review User Authorizations:
  
  Ensure that the user encountering the error has the appropriate authorizations to access the work instruction.
  Use transaction codes like SU53 to analyze authorization issues.
  
  
  
  System Logs and Traces:
  
  Check the system logs (transaction SLG1) for any related error messages or warnings that could provide more context.
  Enable debugging or tracing to gather more information about the error.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to work instructions in the relevant module (e.g., Production Planning, Quality Management).
  Ensure that all necessary settings are correctly defined.
  
  
  
  Database Check:
  
  If you suspect database issues, work with your database administrator to check for any integrity issues or connectivity problems.
  
  
  
  SAP Notes and Support:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error.
  If the issue persists, consider opening a support ticket with SAP for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31/IW32 (for work orders), CO01/CO02 (for production orders), and others depending on the context of the work instruction.
  Documentation: Review SAP documentation related to the specific module you are working with to understand how work instructions are managed.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the root cause of the EBR620 error and implement an appropriate solution.