How To Fix EBR043 - System error while locking doc. info record (notify system administrator)

SAP Error Message - Details

• Message type: E = Error

• Message class: EBR - Message Class for Batch Records

• Message number: 043

• Message text: System error while locking doc. info record (notify system administrator)

What causes this issue?

Document info record &V1& has been assigned to one of the batch records
you have selected as its header record. An internal error occurred
while locking this document info record.
INCLUDE NA_FU_NO OBJECT DOKU ID TX LANGUAGE EN

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE NA_SYSVERW OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EBR043 - System error while locking doc. info record (notify system administrator) ?

  The SAP error message EBR043, which states "System error while locking document info record (notify system administrator)," typically indicates an issue related to the locking mechanism in SAP when trying to access or modify a document info record (DIR). This error can occur due to various reasons, including database issues, system configuration problems, or inconsistencies in the locking mechanism.
  Causes:
  
  Database Lock Issues: The document info record may be locked by another user or process, preventing your transaction from acquiring the necessary lock.
  System Configuration: There may be configuration issues in the SAP system that affect how locks are managed.
  Inconsistent State: The system might be in an inconsistent state due to a previous error or interruption during a transaction.
  Transport Issues: If there have been recent transports or changes to the system, they may have introduced inconsistencies.
  Background Jobs: Background jobs that are running may be holding locks on the document info records.
  
  Solutions:
  
  Check Lock Entries: Use transaction code SM12 to check for existing lock entries. If you find locks that are no longer needed, you can delete them (ensure you have the necessary authorizations).
  Restart the Transaction: Sometimes, simply restarting the transaction can resolve temporary locking issues.
  Check for Background Jobs: Review any background jobs that might be running and holding locks on the document info records.
  System Logs: Check the system logs (transaction SM21) for any related errors or warnings that might provide more context about the issue.
  Database Consistency Check: If the issue persists, consider running a database consistency check or consult with your database administrator.
  Contact SAP Support: If the problem cannot be resolved through the above steps, it may be necessary to contact SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage lock entries.
  SM21: To view system logs.
  SE11: To check the structure of the document info record.
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to document management and locking mechanisms for more insights.
  
  Always ensure that you have the necessary authorizations and that you follow your organization's procedures when making changes or checking system settings.