How To Fix EB814 - Error setting reversal lock

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 814

• Message text: Error setting reversal lock

What causes this issue?

An error occurred when determining the reversal lock indicator from the
service provider agreement.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Notify SAP.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB814 - Error setting reversal lock ?

  The SAP error message EB814, which states "Error setting reversal lock," typically occurs in the context of financial transactions, particularly when dealing with document reversals in the SAP system. This error can arise due to various reasons, and understanding the cause is crucial for finding an appropriate solution.
  Causes of EB814 Error
  
  
  Document Locking Issues: The document you are trying to reverse may be locked by another user or process. This can prevent the system from setting a reversal lock.
  
  
  Authorization Issues: The user may not have the necessary authorizations to perform the reversal operation.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are preventing the reversal from being processed correctly.
  
  
  Incomplete or Incorrect Data: The document you are trying to reverse may have incomplete or incorrect data, which can lead to issues when attempting to set a reversal lock.
  
  
  System Errors: There could be underlying system errors or inconsistencies in the database that are causing the issue.
  
  
  Solutions to EB814 Error
  
  
  Check Document Locking:
  
  Verify if the document is currently being accessed or modified by another user. You can use transaction code SM12 to check for locks on the document.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting the reversal has the necessary authorizations. You can check this using transaction code SU53 to see if there are any authorization failures.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to document reversals in the relevant modules (e.g., Financial Accounting). Ensure that the settings are correctly configured.
  
  
  
  Validate Document Data:
  
  Check the document for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  
  System Logs and Traces:
  
  Review system logs for any additional error messages or warnings that may provide more context about the issue. You can use transaction codes like SLG1 for application logs.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB08 (to reverse a document), FBRA (to reset a reversal), and SM12 (to check locks).
  Documentation: Review SAP documentation related to document management and reversals for best practices and guidelines.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the EB814 error in your SAP system.