How To Fix EB360 - Change to the lock for process &1 and contract account &2 was not reset

EB360 - Overview

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 360

• Message text: Change to the lock for process &1 and contract account &2 was not reset

What causes this issue?

A lock was changed for process &V1& and contract account &V2& during
invoicing
in event R582. Reason &V3&, period &V4&.
This change cannot be undone,
since the lock has been changed in the meantime or the original
period is found in the past.

System Response

The change to the lock is not undone.

How to fix this error?

Check the locks for process &V1& and contract account &V2& ,
and change these manually if required.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB360 - Change to the lock for process &1 and contract account &2 was not reset ?

  The SAP error message EB360 indicates that there was an issue with changing the lock for a specific process and contract account. This error typically arises in the context of contract account management, particularly when there are concurrent processes trying to access or modify the same contract account.
  
  Cause:
  
  Concurrent Access: The most common cause of this error is that multiple users or processes are trying to access or modify the same contract account simultaneously. This can lead to a situation where the system cannot reset the lock for the process.
  System Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a process is already locked and another process tries to change it, the system will throw this error.
  Long-running Transactions: If a transaction takes too long to complete, it may hold onto the lock longer than expected, causing other processes to fail when they attempt to access the same data.
  
  
  Solution:
  
  Check