How To Fix EB352 - Print document &1 was locked for transfer to CI using lock &2

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 352

• Message text: Print document &1 was locked for transfer to CI using lock &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message EB352 - Print document &1 was locked for transfer to CI using lock &2 ?

  The SAP error message EB352 indicates that a print document is locked for transfer to the CI (Central Instance) due to a lock mechanism in place. This typically occurs in scenarios where multiple processes or users are trying to access or modify the same print document simultaneously, leading to a conflict.
  Cause:
  
  Concurrent Access: The print document is being accessed by another process or user, which causes it to be locked.
  System Configuration: There may be issues with the configuration of the print document handling or the CI setup.
  Long-running Processes: If a process that is handling the print document takes too long to complete, it can lead to a lock situation.
  Database Locks: Locks at the database level can also cause this issue if the underlying data is being accessed or modified.
  
  Solution:
  
  Wait and Retry: Often, the simplest solution is to wait for a short period and then retry the operation. The lock may be released once the other process completes.
  Identify the Lock: Use transaction codes like SM12 to check for existing locks. You can identify the user or process that is holding the lock and take appropriate action.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock in SM12. However, be cautious with this approach as it may lead to data inconsistencies if the other process is still running.
  Check for Long-running Jobs: Use transaction SM37 to check for any long-running jobs that might be holding the lock. If necessary, you can terminate these jobs.
  Review Configuration: Ensure that the configuration for print document handling and CI settings are correct. Consult with your SAP Basis team if needed.
  System Performance: If this issue occurs frequently, consider reviewing system performance and optimizing processes to reduce the likelihood of locks.
  
  Related Information:
  
  Transaction Codes: 
  
  SM12 - To view and manage locks.
  SM37 - To monitor job status.
  SP01 - To view spool requests.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on print management and locking mechanisms for more detailed insights.
  
  If the problem persists after trying the above solutions, it may be beneficial to consult with your SAP support team or raise a ticket with SAP for further assistance.