How To Fix EB324 - No PDF file received from OMS

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 324

• Message text: No PDF file received from OMS

What causes this issue?

When displaying a print document using layout formatting by an output
management system (OMS), the PDF file that is created is sent back to
the IS-U system by the RFC-enabled (inbound) function module
ISU_IMPORT_PDF, where it is received by the initiating process.
However, the receipt of the PDF failed. The system cannot find an entry
for process key &v1& in the temporary storage table for the PDF file.

System Response

Processing cannot continue.

How to fix this error?

Check why the PDF file was not received by the OMS.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB324 - No PDF file received from OMS ?

  The SAP error message EB324, which states "No PDF file received from OMS," typically occurs in the context of document processing, particularly when dealing with output management systems (OMS) in SAP. This error indicates that the system was expecting a PDF file to be generated or received from the output management system, but it did not receive it.
  Causes:
  
  Output Configuration Issues: The output type may not be correctly configured in the system, leading to the failure in generating the PDF.
  OMS Connectivity Problems: There may be issues with the connection between SAP and the output management system, preventing the PDF from being sent or received.
  Missing or Incorrect Print Settings: The print settings for the document may not be set up correctly, which can lead to the failure in generating the PDF.
  Authorization Issues: The user may not have the necessary authorizations to access the output management system or to generate the PDF.
  Technical Errors: There could be underlying technical issues, such as system performance problems or bugs in the software.
  
  Solutions:
  
  
  Check Output Configuration:
  
  Verify that the output type is correctly configured in the system. Check the settings in transaction SPAD (Spool Administration) and ensure that the output device is correctly set up.
  Ensure that the output type is assigned to the relevant document type.
  
  
  
  Review OMS Connectivity:
  
  Check the connection settings between SAP and the OMS. Ensure that the OMS is up and running and that there are no network issues.
  Test the connection to the OMS to ensure it is functioning correctly.
  
  
  
  Verify Print Settings:
  
  Review the print settings for the document in question. Ensure that the correct output format (PDF) is selected and that all necessary parameters are set.
  
  
  
  Check User Authorizations:
  
  Ensure that the user has the necessary authorizations to generate and access the PDF files. This may involve checking roles and permissions in the SAP system.
  
  
  
  Monitor System Performance:
  
  Check for any performance issues in the SAP system that may be affecting the generation of the PDF. Look for any error logs or performance bottlenecks.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPAD (Spool Administration), SP01 (Spool Request), and SOST (Send Requests) to monitor and manage output requests.
  Documentation: Review SAP documentation related to output management and PDF generation for additional insights and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and resolve the EB324 error in your SAP system.