How To Fix EB310 - Billing document (&1) does not exist. Amount may be incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 310

• Message text: Billing document (&1) does not exist. Amount may be incorrect

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message EB310 - Billing document (&1) does not exist. Amount may be incorrect ?

  The SAP error message EB310 indicates that a billing document referenced in a transaction does not exist in the system. This can occur in various scenarios, such as during billing document processing, invoice creation, or when trying to display or modify a billing document.
  Causes:
  
  Document Deletion: The billing document may have been deleted or archived, making it unavailable for the current transaction.
  Incorrect Document Number: The document number being referenced may be incorrect or mistyped.
  Data Inconsistency: There may be inconsistencies in the database, possibly due to incomplete transactions or issues during data migration.
  Authorization Issues: The user may not have the necessary authorizations to view or access the billing document.
  System Configuration: There may be configuration issues in the billing module that prevent the document from being recognized.
  
  Solutions:
  
  Verify Document Number: Check the billing document number for accuracy. Ensure that it is the correct number and format.
  Check Document Status: Use transaction codes like VF03 (Display Billing Document) to see if the document exists. If it has been deleted or archived, you may need to retrieve it from the archive if applicable.
  Review User Authorizations: Ensure that the user has the necessary permissions to access the billing document. This can be checked with the help of a system administrator.
  Check for Inconsistencies: Run consistency checks or reports to identify any data inconsistencies in the billing documents. This may involve using transaction codes like SE38 to run specific reports.
  Consult with Technical Support: If the issue persists, it may be necessary to consult with your SAP support team or technical team to investigate further. They can check for any underlying issues in the system or database.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VF03 (Display Billing Document), VF02 (Change Billing Document), and VF01 (Create Billing Document).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide specific guidance or solutions for known problems.
  Documentation: Review SAP documentation related to billing processes and error handling to understand the context of the error better.
  
  By following these steps, you should be able to identify the cause of the EB310 error and take appropriate action to resolve it.