How To Fix EB241 - Incorrect customer include for billing trigger returned

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 241

• Message text: Incorrect customer include for billing trigger returned

What causes this issue?

You have entered data in the customer include structure for billing
order line items (EITR) in event R428. However, the system could not
find any corresponding customer include lines for one original line
item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings for event R428. Document line items must not be
deleted in the event!

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB241 - Incorrect customer include for billing trigger returned ?

  The SAP error message EB241, which states "Incorrect customer include for billing trigger returned," typically occurs in the context of billing processes within SAP, particularly when dealing with billing documents or billing triggers. This error indicates that there is an issue with the customer data or the configuration related to billing.
  Causes:
  
  Incorrect Customer Master Data: The customer master data may not be set up correctly, or there may be missing information that is required for billing.
  Billing Type Configuration: The billing type may not be correctly configured to handle the specific customer or transaction type.
  Inconsistent Data: There may be inconsistencies in the data between the sales order, delivery, and billing documents.
  Custom Enhancements: If there are custom enhancements or user exits that modify the billing process, they may be causing the error.
  Missing or Incorrect Billing Trigger: The billing trigger that is supposed to initiate the billing process may not be correctly defined for the customer.
  
  Solutions:
  
  Check Customer Master Data: Verify that the customer master data is complete and accurate. Ensure that all necessary fields are filled out, including billing information.
  Review Billing Type Configuration: Check the configuration of the billing type in the SAP system. Ensure that it is set up correctly for the type of billing you are trying to perform.
  Analyze Related Documents: Look at the related sales order and delivery documents to ensure that they are consistent and correctly linked to the customer.
  Debug Custom Code: If there are any custom enhancements or user exits, debug the code to identify any issues that may be causing the error.
  Check Billing Trigger Settings: Review the settings for the billing trigger to ensure that it is correctly defined for the customer and the transaction type.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional guidance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like VD03 (Display Customer), VF01 (Create Billing Document), or SPRO (Customizing) to access the relevant data and configuration settings.
  SAP Documentation: Refer to SAP Help documentation for detailed information on billing processes and configuration.
  Support Community: Consider reaching out to the SAP Community or forums for additional insights from other users who may have encountered similar issues.
  
  If the problem persists after checking these areas, it may be beneficial to involve your SAP support team or a consultant with expertise in SAP billing processes.