How To Fix EB241 - Incorrect customer include for billing trigger returned

EB241 - Overview

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 241

• Message text: Incorrect customer include for billing trigger returned

What causes this issue?

You have entered data in the customer include structure for billing
order line items (EITR) in event R428. However, the system could not
find any corresponding customer include lines for one original line
item.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the settings for event R428. Document line items must not be
deleted in the event!

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB241 - Incorrect customer include for billing trigger returned ?

  The SAP error message EB241, which states "Incorrect customer include for billing trigger returned," typically occurs in the context of billing processes within SAP, particularly when dealing with billing documents or billing triggers. This error indicates that there is an issue with the customer data or the configuration related to billing.
  Causes:
  
  Incorrect Customer Master Data: The customer master data may not be set up correctly, or there may be missing information that is required for billing.
  Billing Type Configuration: The billing type may not be correctly configured to handle the specific customer or transaction type.
  Inconsistent Data: There may be inconsistencies in the data between the sales order, delivery, and billing documents.
  Custom Enhancements: If there are custom enhancements or user exits that modify the billing process, they may be causing the error.
  Missing or Incorrect Billing Trigger: The billing trigger that is supposed to initiate the billing process may not be correctly defined for