How To Fix EB115 - Error occurred printing print document (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: EB - IS-U invoicing

• Message number: 115

• Message text: Error occurred printing print document (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message EB115 - Error occurred printing print document (&1) ?

  The SAP error message EB115, which states "Error occurred printing print document (&1)," typically indicates that there was an issue during the printing process of a document in SAP. This error can arise from various causes, and the solutions may vary depending on the specific circumstances. Here are some common causes and potential solutions:
  Causes:
  
  Printer Configuration Issues: The printer may not be correctly configured in SAP or may not be available.
  Network Issues: There may be network connectivity problems between the SAP system and the printer.
  Document Format Issues: The document being printed may be in a format that the printer cannot handle.
  Authorization Issues: The user may not have the necessary permissions to print the document.
  SAP Spool Issues: There may be problems with the SAP spool system, such as a full spool queue or errors in the spool request.
  Printer Driver Issues: The printer driver may be outdated or incompatible with the SAP system.
  
  Solutions:
  
  
  Check Printer Configuration:
  
  Ensure that the printer is correctly configured in SAP (transaction SPAD).
  Verify that the printer is set up as a valid output device.
  
  
  
  Test Printer Connectivity:
  
  Check if the printer is online and accessible from the network.
  Try printing a test page from the operating system to ensure the printer is functioning.
  
  
  
  Review Document Format:
  
  Ensure that the document format is compatible with the printer.
  If using a specific output format (like PDF or SAPscript), check if the printer supports it.
  
  
  
  Check User Authorizations:
  
  Verify that the user has the necessary authorizations to print documents.
  Check roles and permissions in the user profile.
  
  
  
  Monitor SAP Spool Requests:
  
  Use transaction SP01 to check the status of the spool requests.
  Look for any errors or issues in the spool queue and resolve them.
  
  
  
  Update Printer Drivers:
  
  Ensure that the printer drivers are up to date and compatible with the SAP system.
  If necessary, reinstall the printer drivers.
  
  
  
  Check SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to the EB115 error.
  
  
  
  Consult System Logs:
  
  Check the system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  SPAD: Spool Administration
  SP01: Spool Request Overview
  SM21: System Log
  
  
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurred.
  
  By following these steps, you should be able to diagnose and resolve the EB115 error in SAP.