How To Fix EAMS_BO373 - Service packages have not been copied to the new maintenance order

SAP Error Message - Details

• Message type: E = Error

• Message class: EAMS_BO - Business Object Layer

• Message number: 373

• Message text: Service packages have not been copied to the new maintenance order

What causes this issue?

You want to create a new maintenance order by copying an existing order.
There is at least one service package assigned to the reference order.
However, the system cannot copy the service package assignments to the
new maintenance order.

System Response

The new maintenance order is created as a copy of the reference order.
However, service package assignments are not copied to the new
mainenance order.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message EAMS_BO373 - Service packages have not been copied to the new maintenance order ?

  The SAP error message EAMS_BO373 indicates that service packages have not been copied to a new maintenance order. This typically occurs in the context of maintenance management within SAP, particularly when creating or copying maintenance orders.
  Cause:
  The error can arise due to several reasons, including:
  
  Configuration Issues: The system may not be configured correctly to allow the copying of service packages from one maintenance order to another.
  Missing Data: The original maintenance order may not have the necessary service package data that can be copied.
  Authorization Issues: The user may not have the required permissions to access or copy service packages.
  System Bugs: There may be bugs or inconsistencies in the SAP system that prevent the copying process from completing successfully.
  
  Solution:
  To resolve the EAMS_BO373 error, you can take the following steps:
  
  
  Check Configuration:
  
  Ensure that the configuration settings for maintenance orders and service packages are correctly set up in the system. This may involve checking the relevant customizing settings in SPRO.
  
  
  
  Verify Data:
  
  Check the original maintenance order to ensure that it contains valid service package data. If the data is missing or incomplete, you may need to add it before attempting to copy.
  
  
  
  User Authorizations:
  
  Verify that the user has the necessary authorizations to copy service packages. This may involve checking roles and permissions in the user profile.
  
  
  
  Review System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to maintenance orders and service packages for any known issues or additional configuration steps.
  
  
  
  SAP Support:
  
  If the issue persists, consider reaching out to SAP support for assistance. They may provide patches or additional guidance based on the specific version of SAP you are using.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as IW31 (Create Maintenance Order), IW32 (Change Maintenance Order), and IW33 (Display Maintenance Order).
  SAP Notes: Search for SAP Notes related to EAMS_BO373 for any specific fixes or recommendations provided by SAP.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.