How To Fix E7096 - Account group &1 of customer &2 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: E7 - IS-U master data

• Message number: 096

• Message text: Account group &1 of customer &2 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message E7096 - Account group &1 of customer &2 does not exist ?

  The SAP error message E7096 indicates that there is an issue with the account group associated with a customer record. Specifically, it states that the account group for the specified customer does not exist in the system. This error typically arises during customer master data creation or modification.
  Cause:
  
  
  Missing Account Group: The account group specified for the customer does not exist in the system. This could be due to:
  
  The account group was deleted or not created.
  A typo in the account group code when entering data.
  The account group is not defined for the specific company code or sales area.
  
  
  
  Configuration Issues: The account group may not be properly configured in the system, or it may not be assigned to the relevant company code or sales area.
  
  
  Solution:
  
  
  Check Account Group:
  
  Verify that the account group specified in the error message exists in the system. You can do this by navigating to the relevant configuration settings in SAP:
  
  Use transaction code OBD2 to display account groups for customers.
  Check if the account group is listed and active.
  
  
  
  
  
  Create or Modify Account Group:
  
  If the account group does not exist, you may need to create it using transaction code OBD1 (Create Account Group).
  If the account group exists but is not configured correctly, you may need to modify its settings.
  
  
  
  Check Customer Master Data:
  
  Review the customer master data entry to ensure that the correct account group is being used. You can do this using transaction code XD02 (Change Customer) or XD03 (Display Customer).
  
  
  
  Consult with Configuration Team:
  
  If you do not have the necessary permissions to create or modify account groups, consult with your SAP configuration team or administrator to resolve the issue.
  
  
  
  Check for Typos:
  
  Ensure that there are no typographical errors in the account group code when entering customer data.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  OBD1: Create Account Group
  OBD2: Display Account Group
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  
  
  
  SAP Documentation: Refer to SAP Help documentation for detailed information on customer master data and account groups.
  
  
  Authorization: Ensure that you have the necessary authorizations to view or modify account groups and customer master data.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.