How To Fix DV520 - No information for send or print request exists

SAP Error Message - Details

• Message type: E = Error

• Message class: DV - EHS: Messages for Report Shipping

• Message number: 520

• Message text: No information for send or print request exists

What causes this issue?

The report shipping order does not contain a reference to a send or
print request with which the status of the send or print request can be
determined.

System Response

The status of the send or print request cannot be determined.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DV520 - No information for send or print request exists ?

  The SAP error message DV520 ("No information for send or print request exists") typically occurs when you attempt to send or print a document (like a purchase order, invoice, etc.) and the system cannot find the relevant data to process the request. This can happen for several reasons, and here are some common causes, solutions, and related information:
  Causes:
  
  Missing Document Data: The document you are trying to send or print may not have been created properly or may not exist in the system.
  Incorrect Document Status: The document might be in a status that does not allow it to be printed or sent (e.g., it might be in a draft state).
  Output Configuration Issues: The output type for the document may not be configured correctly in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the document or perform the print/send action.
  Technical Issues: There could be a technical issue with the SAP system or the printer configuration.
  
  Solutions:
  
  Check Document Existence: Verify that the document you are trying to print or send actually exists in the system. You can do this by checking the relevant transaction (e.g., ME23N for purchase orders).
  Review Document Status: Ensure that the document is in a status that allows it to be printed or sent. If it is in a draft or incomplete status, complete the necessary steps to finalize it.
  Output Type Configuration: Check the output type configuration in the system. You can do this by navigating to the output determination settings for the relevant document type. Ensure that the output type is correctly assigned and that the conditions for triggering the output are met.
  Check User Authorizations: Ensure that the user has the necessary authorizations to access and perform actions on the document. This may require coordination with your SAP security team.
  Technical Troubleshooting: If the above steps do not resolve the issue, consider checking for any technical issues in the SAP system or with the printer configuration. This may involve checking logs or consulting with your SAP Basis team.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), ME22N (Change Purchase Order), or other relevant transactions based on the document type.
  Output Determination: Understand how output determination works in SAP, including the configuration of output types, access sequences, and condition records.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation or user manuals related to the specific module you are working with (e.g., MM, SD, FI) for more context on output processing.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.