How To Fix DSG001 - You cannot set digital signatures for orders that have not been released

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 001

• Message text: You cannot set digital signatures for orders that have not been released

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG001 - You cannot set digital signatures for orders that have not been released ?

  The SAP error message DSG001, which states "You cannot set digital signatures for orders that have not been released," typically occurs in the context of using digital signatures in SAP for documents or orders that require approval or release before they can be finalized.
  Cause:
  The error arises when a user attempts to apply a digital signature to an order or document that has not yet been released. In SAP, certain processes require that documents be in a specific status (usually "released") before they can be signed digitally. This is a control mechanism to ensure that only finalized and approved documents can be signed, thereby maintaining the integrity and authenticity of the documents.
  Solution:
  To resolve this error, you should follow these steps:
  
  
  Check the Status of the Order:
  
  Verify the current status of the order or document you are trying to sign. It should be in a "released" status.
  
  
  
  Release the Order:
  
  If the order is not released, you will need to release it first. This typically involves going through the necessary approval processes within your organization.
  Depending on your role and permissions, you may need to notify someone who has the authority to release the order.
  
  
  
  Retry Signing:
  
  Once the order is released, attempt to apply the digital signature again.
  
  
  
  Consult Documentation:
  
  If you are unsure about the release process or the status of the order, consult your organization's SAP documentation or reach out to your SAP support team for guidance.
  
  
  
  Related Information:
  
  User Roles and Permissions: Ensure that you have the appropriate permissions to release orders and apply digital signatures. Sometimes, user roles may restrict certain actions.
  SAP Configuration: The digital signature functionality may be configured in your SAP system. If you are responsible for system configuration, check the settings related to digital signatures and order processing.
  Audit Trails: Digital signatures often come with audit trails. Ensure that your organization’s policies regarding document management and digital signatures are being followed.
  SAP Notes: Check for any relevant SAP Notes or updates that may address issues related to digital signatures and order processing.
  
  If the problem persists after following these steps, it may be beneficial to contact your SAP support team or consult with an SAP expert for further assistance.