How To Fix DSG000 - Business transaction is not possible; digital signatures are mandatory

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 000

• Message text: Business transaction is not possible; digital signatures are mandatory

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG000 - Business transaction is not possible; digital signatures are mandatory ?

  The SAP error message "DSG000 Business transaction is not possible; digital signatures are mandatory" typically occurs in scenarios where digital signatures are required for certain business transactions, but they are either missing or not properly configured. This error is often encountered in environments that require compliance with regulations or standards that mandate the use of digital signatures for document authenticity and integrity.
  Cause:
  
  Missing Digital Signature: The transaction you are trying to execute requires a digital signature, but it has not been provided.
  Configuration Issues: The system may not be properly configured to handle digital signatures, or the necessary settings may not be enabled.
  User Authorization: The user may not have the necessary authorizations to create or use digital signatures.
  Document Status: The document or transaction may be in a status that does not allow for the addition of a digital signature.
  
  Solution:
  
  Provide Digital Signature: Ensure that you are providing a valid digital signature when executing the transaction. This may involve using a digital certificate or signing tool that is compatible with SAP.
  Check Configuration: Review the configuration settings in SAP related to digital signatures. This may involve checking the settings in the relevant modules (e.g., Document Management System, Workflow).
  User Authorizations: Verify that the user has the necessary authorizations to perform transactions that require digital signatures. This may involve checking roles and permissions in the SAP system.
  Document Status: Ensure that the document or transaction is in a status that allows for the addition of a digital signature. If necessary, change the status or complete any prerequisite steps.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on configuring and using digital signatures in your version of SAP.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional guidance on digital signatures.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert who can provide tailored assistance based on your specific system configuration and requirements.
  
  By addressing the above points, you should be able to resolve the error and successfully complete the business transaction requiring a digital signature.