How To Fix DSG002 - User is not authorized to reset digital signature status

SAP Error Message - Details

• Message type: E = Error

• Message class: DSG - Messages for Digital Signatures & Shop Papers in EAM

• Message number: 002

• Message text: User is not authorized to reset digital signature status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DSG002 - User is not authorized to reset digital signature status ?

  The SAP error message DSG002: User is not authorized to reset digital signature status typically occurs when a user attempts to reset the digital signature status of a document or transaction but does not have the necessary authorizations to perform that action. This is often related to security and access control within the SAP system.
  Cause:
  
  Authorization Issues: The user does not have the required authorization object to reset the digital signature status. This could be due to missing roles or permissions in their user profile.
  Configuration Settings: The system may be configured in such a way that only certain users or roles are allowed to reset digital signatures.
  Document Status: The document may be in a status that does not allow for the resetting of the digital signature.
  
  Solution:
  
  
  Check User Authorizations:
  
  Verify the user's roles and authorizations in the SAP system. This can be done by checking the user profile in transaction code SU01.
  Look for the relevant authorization objects, particularly those related to digital signatures (e.g., S_DOKU_AUTH or similar).
  
  
  
  Modify User Roles:
  
  If the user lacks the necessary authorizations, you may need to assign the appropriate roles or modify existing roles to include the required permissions.
  This typically requires the involvement of a security administrator or someone with the authority to change user roles.
  
  
  
  Consult with Security Team:
  
  If you are unsure about which authorizations are needed, consult with your SAP security team or basis team. They can provide insights into the specific authorizations required for resetting digital signatures.
  
  
  
  Check Document Status:
  
  Ensure that the document you are trying to reset the digital signature for is in a status that allows for this action. If the document is locked or in a completed state, you may need to take additional steps to unlock or change its status.
  
  
  
  Review SAP Notes:
  
  Check for any relevant SAP Notes or documentation that may provide additional context or solutions related to this error message.
  
  
  
  Related Information:
  
  Authorization Objects: Familiarize yourself with the relevant authorization objects that control access to digital signature functionalities.
  Transaction Codes: Common transaction codes related to user management and authorization include:
  
  SU01: User Maintenance
  PFCG: Role Maintenance
  SU53: Display Authorization Check (to analyze authorization failures)
  
  
  SAP Documentation: Refer to SAP Help Portal or community forums for additional guidance on digital signatures and authorization management.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.