How To Fix /DSD/VC_MESSAGE628 - The ship-to party of the delivery (&1) is a customer from the visit list

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/VC_MESSAGE -

• Message number: 628

• Message text: The ship-to party of the delivery (&1) is a customer from the visit list

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/VC_MESSAGE628 - The ship-to party of the delivery (&1) is a customer from the visit list ?

  The SAP error message /DSD/VC_MESSAGE628 indicates that the ship-to party of the delivery is a customer that is included in the visit list. This error typically arises in the context of SAP's Direct Store Delivery (DSD) or similar logistics processes where customer visits and deliveries are managed.
  Cause:
  
  Visit List Inclusion: The ship-to party (customer) is part of a predefined visit list, which may have specific rules or restrictions regarding deliveries.
  Configuration Settings: The system may be configured to prevent deliveries to customers who are on a visit list to ensure that deliveries are only made to customers that are scheduled for visits.
  Data Entry Error: There may be an error in the data entry where the wrong ship-to party is selected for the delivery.
  
  Solution:
  
  Check Visit List: Verify if the ship-to party is indeed on the visit list. If it is, determine if the delivery should be made to this customer or if it needs to be rescheduled.
  Modify Delivery: If the delivery is valid, consider modifying the delivery to a different ship-to party that is not on the visit list.
  Review Configuration: If the inclusion of customers on the visit list is not intended to restrict deliveries, review the configuration settings in the SAP system to adjust the rules governing deliveries to customers on the visit list.
  Consult Documentation: Refer to the SAP documentation or consult with your SAP support team for specific configuration settings related to DSD and visit lists.
  User Training: Ensure that users are trained on how to handle deliveries in relation to visit lists to avoid similar issues in the future.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Transaction Codes: Familiarize yourself with transaction codes related to DSD and visit list management, such as /DSD/VC for visit list processing.
  User Roles: Ensure that users have the appropriate roles and authorizations to create and manage deliveries, especially in relation to visit lists.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team for further investigation and resolution.