How To Fix /DSD/VC_MESSAGE621 - Customer for delivery &1 is not the same as driver for visit list

SAP Error Message - Details

• Message type: E = Error

• Message class: /DSD/VC_MESSAGE -

• Message number: 621

• Message text: Customer for delivery &1 is not the same as driver for visit list

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /DSD/VC_MESSAGE621 - Customer for delivery &1 is not the same as driver for visit list ?

  The SAP error message /DSD/VC_MESSAGE621 indicates that there is a mismatch between the customer assigned to a delivery and the driver associated with the visit list. This error typically occurs in the context of Direct Store Delivery (DSD) or similar logistics processes where deliveries are managed based on specific routes and drivers.
  Cause:
  
  Customer Assignment: The delivery is assigned to a customer that is different from the one associated with the driver in the visit list.
  Visit List Configuration: The visit list may have been set up incorrectly, or the driver may not be assigned to the correct customer.
  Data Entry Errors: There may have been a mistake in entering the customer information during the delivery creation process.
  Master Data Issues: The customer master data or driver master data may not be correctly maintained, leading to inconsistencies.
  
  Solution:
  
  
  Verify Customer Assignment:
  
  Check the delivery document to confirm the customer assigned to it.
  Ensure that the customer matches the one associated with the driver in the visit list.
  
  
  
  Review Visit List:
  
  Access the visit list and verify that the driver is correctly assigned to the intended customer.
  If necessary, update the visit list to ensure that the driver is linked to the correct customer.
  
  
  
  Correct Data Entry:
  
  If the delivery was created with incorrect customer information, you may need to correct the delivery document.
  This can involve changing the customer on the delivery or creating a new delivery with the correct customer.
  
  
  
  Check Master Data:
  
  Review the customer master data and driver master data for any discrepancies.
  Ensure that all relevant data is up to date and correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing deliveries and visit lists in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VL01N (Create Outbound Delivery) and VD02 (Change Customer Master) to manage deliveries and customer data.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Training: Ensure that users involved in the delivery process are trained on the correct procedures for managing customers and drivers to minimize errors.
  
  By following these steps, you should be able to resolve the error and ensure that deliveries are correctly aligned with the appropriate customers and drivers.