How To Fix DS_ENH037 - Signature process was canceled in draft mode by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DS_ENH - DS Enhancement: Enhancements for Runtime

• Message number: 037

• Message text: Signature process was canceled in draft mode by user &1

What causes this issue?

The signature process was canceled by the user.

System Response

+,,If the signature process has been carried out asynchronously, the
system deletes all individual signatures from the digital signature
draft tables that have been saved so far.
+,,The application can now move data from the draft tables to the
digital signature main tables using the draft signature key.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DS_ENH037 - Signature process was canceled in draft mode by user &1 ?

  The SAP error message DS_ENH037 indicates that a signature process was canceled in draft mode by a user. This typically occurs in the context of workflows or approval processes where a document or transaction requires user signatures or approvals.
  Cause:
  
  User Action: The most common cause is that a user manually canceled the signature process while it was still in draft mode. This could happen if the user decided not to proceed with the approval or if they were reviewing the document and chose to cancel the process.
  System Configuration: There may be specific configurations in the workflow or signature process that allow users to cancel the process under certain conditions.
  User Permissions: The user may have the necessary permissions to cancel the signature process, which could lead to this error if they choose to do so.
  
  Solution:
  
  Review User Actions: Check the actions taken by the user who received the error. If they intended to cancel the process, no further action may be needed. If it was unintentional, they can re-initiate the signature process.
  Reinitiate the Signature Process: If the signature process was canceled and needs to be completed, the user can go back to the document or transaction and start the signature process again.
  Check Workflow Configuration: If this error occurs frequently, it may be worth reviewing the workflow configuration to ensure that it aligns with business processes and user expectations.
  User Training: Ensure that users are trained on how to properly handle signature processes and understand the implications of canceling them.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to the version of SAP you are using, as there may be updates or patches that address this issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional context.
  Transaction Codes: Familiarize yourself with transaction codes related to workflow management and signature processes, such as SWI1 (Work Item Selection) or SWI2_FREQ (Work Items by Frequency).
  User Roles and Authorizations: Review user roles and authorizations to ensure that users have the appropriate permissions to manage signature processes without inadvertently canceling them.
  
  If the issue persists or if there are additional complications, it may be beneficial to contact SAP support for further assistance.