How To Fix DPWTY074 - End Customer &1 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 074

• Message text: End Customer &1 not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY074 - End Customer &1 not found ?

  The SAP error message DPWTY074, which states "End Customer &1 not found," typically occurs in the context of sales and distribution processes, particularly when dealing with customer master data. This error indicates that the system is unable to find the specified end customer in the database.
  Cause:
  
  Missing Customer Master Data: The end customer specified in the transaction does not exist in the customer master data.
  Incorrect Customer Number: The customer number provided may be incorrect or mistyped.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or third-party applications), there may be synchronization issues leading to missing data.
  Customer Status: The customer might be inactive or blocked, which can prevent the system from recognizing them.
  Incorrect Sales Area: The customer may not be assigned to the correct sales area relevant to the transaction.
  
  Solution:
  
  
  Verify Customer Master Data:
  
  Check if the end customer exists in the customer master data (transaction code XD03 for display).
  If the customer does not exist, create a new customer using transaction code XD01 (create customer) or XD02 (change customer).
  
  
  
  Check Customer Number:
  
  Ensure that the customer number entered in the transaction is correct. Look for any typographical errors.
  
  
  
  Review Customer Status:
  
  Check if the customer is active and not blocked. You can do this in the customer master data screen.
  
  
  
  Check Sales Area Assignment:
  
  Ensure that the customer is assigned to the correct sales area. This can be checked in the customer master data under the sales area data.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, ensure that the data is synchronized properly. You may need to check with your IT or integration team.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for your specific SAP implementation, as there may be additional steps or considerations based on customizations.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that the user has the necessary authorizations to access customer data.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the DPWTY074 error message in SAP.