How To Fix DPWTY073 - No End Customers found

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 073

• Message text: No End Customers found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY073 - No End Customers found ?

  The SAP error message DPWTY073: No End Customers found typically occurs in the context of the SAP system when dealing with sales and distribution processes, particularly when trying to process or display data related to end customers. This error indicates that the system could not find any end customer records that match the criteria specified in the transaction or report you are trying to execute.
  Causes:
  
  Missing Customer Master Data: The most common cause is that there are no customer master records created for the end customers in the system.
  Incorrect Selection Criteria: The selection criteria used in the transaction might be too restrictive or incorrect, leading to no results being found.
  Data Synchronization Issues: If the system is integrated with other systems (like CRM or external databases), there might be synchronization issues causing the customer data not to be available.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to view the end customer data.
  Inactive Customers: The end customers might be inactive or marked for deletion in the system.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data transaction (e.g., XD03 for display) and verify if the end customers exist in the system.
  If they do not exist, create the necessary customer records using the appropriate transaction (e.g., XD01 for creating a customer).
  
  
  
  Review Selection Criteria:
  
  Revisit the selection criteria you are using in the transaction. Ensure that it is set correctly and not overly restrictive.
  Try broadening the criteria to see if any records are returned.
  
  
  
  Data Synchronization:
  
  If your SAP system is integrated with other systems, check for any data synchronization issues. Ensure that the data is being transferred correctly and that there are no errors in the integration process.
  
  
  
  Check Authorizations:
  
  Verify that the user has the necessary authorizations to access the end customer data. This can be done by checking the user roles and authorizations in the SAP system.
  
  
  
  Check Customer Status:
  
  Ensure that the end customers are active and not marked for deletion. You can check the status in the customer master data.
  
  
  
  Consult with IT Support:
  
  If the issue persists after checking the above points, it may be beneficial to consult with your IT support team or SAP Basis team for further investigation.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD01, XD02, XD03, VD01, VD02, VD03 for customer master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files related to customer master data and sales processes for additional context and troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.