How To Fix DPWTY036 - No return part status defined in Customizing for &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DPWTY - Message class Dealer Portal Warranty Claim

• Message number: 036

• Message text: No return part status defined in Customizing for &1

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Procedure for System Administrators

Define return part statuses in Customizing for <LS>Dealer Portal:
Warranty Claim Processing</> under <LS>Define Status for Parts to be
Returnd for Dealer Portal</>.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DPWTY036 - No return part status defined in Customizing for &1 ?

  The SAP error message DPWTY036, which states "No return part status defined in Customizing for &1," typically occurs in the context of handling return parts in the SAP system, particularly in the areas of logistics and service management. This error indicates that the system is unable to find a defined status for a return part in the configuration settings.
  Cause:
  The primary cause of this error is that the return part status has not been defined in the Customizing settings for the relevant application area. This can happen if:
  
  The necessary configuration for return part statuses has not been completed.
  The status that the system is trying to use for the return part does not exist in the configuration.
  There may be a mismatch between the expected status and the statuses defined in the system.
  
  Solution:
  To resolve this error, you need to define the return part status in the Customizing settings. Here are the steps to do this:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen.
  Navigate to the Customizing area by entering transaction code SPRO.
  
  
  
  Find the Relevant Configuration:
  
  In the Customizing menu, navigate to the relevant area for return parts. This is usually found under:
  
  Logistics ? Logistics Execution ? Returns ? Define Return Part Statuses (the exact path may vary based on your SAP version).
  
  
  
  
  
  Define Return Part Status:
  
  Check if the required return part status is defined. If not, create a new status by specifying the necessary details such as status code, description, and any other relevant attributes.
  
  
  
  Save Changes:
  
  After defining the status, save your changes.
  
  
  
  Test the Configuration:
  
  After making the changes, test the process that was generating the error to ensure that the issue is resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to SAP Help documentation for detailed information on return part statuses and their configuration.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11 (Data Dictionary), SE80 (Object Navigator), and others that may help in troubleshooting.
  User Roles: Ensure that you have the necessary authorizations to make changes in the Customizing settings.
  Transport Requests: If you are working in a development environment, remember to transport your changes to the quality and production environments as needed.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues related to this error message.