How To Fix DPSPP_BCK_MSG012 - Sales order document & does not exist or has been archived / deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: DPSPP_BCK_MSG - Dealer Portal: Speare Parts Processing: Backend Messages

• Message number: 012

• Message text: Sales order document & does not exist or has been archived / deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DPSPP_BCK_MSG012 - Sales order document & does not exist or has been archived / deleted ?

  The SAP error message DPSPP_BCK_MSG012 indicates that a sales order document does not exist or has been archived or deleted. This error typically arises in scenarios where a user attempts to access or process a sales order that is no longer available in the system.
  Causes:
  
  Non-Existent Sales Order: The sales order number entered does not exist in the database.
  Archiving: The sales order has been archived as part of the data management process. SAP systems often archive older documents to improve performance and manage data volume.
  Deletion: The sales order may have been deleted from the system, either intentionally or accidentally.
  Incorrect Input: There may be a typographical error in the sales order number entered by the user.
  Authorization Issues: The user may not have the necessary permissions to view the sales order, leading to the perception that it does not exist.
  
  Solutions:
  
  Verify Sales Order Number: Double-check the sales order number for any typographical errors. Ensure that the correct number is being used.
  Check Archiving Status: If the sales order has been archived, you may need to access the archived data. This can typically be done through transaction codes like SARA (Archive Administration) to check the archiving status.
  Consult with IT or SAP Basis Team: If you suspect that the sales order has been deleted or if you cannot find it in the archive, consult with your IT department or SAP Basis team to investigate further.
  Use Alternative Reports: If the sales order is archived, you may be able to use specific reports or transactions designed to retrieve archived documents.
  Check User Authorizations: Ensure that the user has the necessary authorizations to view the sales order. This can be checked in the user roles and profiles.
  Recreate the Sales Order: If the sales order has been deleted and cannot be recovered, you may need to recreate it if possible.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), SARA (Archive Administration), and SE16 (Data Browser) to check the status of sales orders.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or user manuals for guidance on handling sales orders and archiving processes.
  
  If the issue persists after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.