How To Fix DP_SHARED728 - Tenant &1 is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 728

• Message text: Tenant &1 is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED728 - Tenant &1 is not available ?

  The SAP error message DP_SHARED728, which states "Tenant &1 is not available," typically occurs in the context of SAP Data Intelligence or SAP HANA Cloud environments. This error indicates that the specified tenant (in this case, represented by &1) is not accessible or does not exist in the system.
  Causes:
  
  Tenant Not Created: The specified tenant may not have been created in the system.
  Incorrect Tenant Name: There may be a typo or incorrect tenant name specified in the configuration or request.
  Tenant Deletion: The tenant might have been deleted or is in the process of being deleted.
  Network Issues: There could be network connectivity issues preventing access to the tenant.
  Authorization Issues: The user may not have the necessary permissions to access the specified tenant.
  System Configuration: There may be misconfigurations in the system that prevent the tenant from being recognized.
  
  Solutions:
  
  Verify Tenant Existence: Check if the tenant exists in the system. You can do this by accessing the tenant management interface or using relevant transaction codes.
  Check Tenant Name: Ensure that the tenant name is correctly specified in your configuration or request.
  Review Deletion Status: If the tenant was recently deleted, confirm its status and whether it can be restored.
  Network Connectivity: Ensure that there are no network issues affecting connectivity to the tenant.
  User Permissions: Verify that the user has the necessary permissions to access the tenant. This may involve checking roles and authorizations.
  System Configuration Review: Review the system configuration settings to ensure that everything is set up correctly for tenant management.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for tenant management and error handling in your specific SAP environment (e.g., SAP HANA, SAP Data Intelligence).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered the same issue.
  Logs and Traces: Review system logs and traces for more detailed error messages that may provide additional context for troubleshooting.
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.