How To Fix DP_SHARED720 - Invalid tenant identifier provided

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 720

• Message text: Invalid tenant identifier provided

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED720 - Invalid tenant identifier provided ?

  The SAP error message DP_SHARED720: Invalid tenant identifier provided typically occurs in the context of SAP Data Intelligence or SAP HANA when there is an issue with the tenant identifier being used in a multi-tenant environment. This error indicates that the system is unable to recognize or validate the tenant identifier that has been provided in the request.
  Causes:
  
  Incorrect Tenant Identifier: The tenant identifier provided in the request may be incorrect or misspelled.
  Non-Existent Tenant: The tenant identifier does not correspond to any existing tenant in the system.
  Configuration Issues: There may be configuration issues in the system that prevent the tenant from being recognized.
  Authorization Issues: The user or service account making the request may not have the necessary permissions to access the specified tenant.
  System Updates or Changes: Recent changes or updates to the system may have affected tenant configurations.
  
  Solutions:
  
  Verify Tenant Identifier: Double-check the tenant identifier being used in the request to ensure it is correct and properly formatted.
  Check Tenant Existence: Confirm that the tenant identifier corresponds to an existing tenant in the system. You can do this by checking the tenant management console or relevant administrative tools.
  Review Configuration: Look into the configuration settings for the multi-tenant environment to ensure that everything is set up correctly.
  Check User Permissions: Ensure that the user or service account has the necessary permissions to access the specified tenant. This may involve checking roles and authorizations in the system.
  Consult Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for your specific version of SAP Data Intelligence or SAP HANA for more details on tenant management and error handling.
  Community Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  System Updates: Keep an eye on any recent updates or patches that may have been applied to the system, as these can sometimes introduce changes that affect tenant configurations.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED720 error effectively.