How To Fix DP_SHARED402 - Sale missing in payment response from Paypal

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 402

• Message text: Sale missing in payment response from Paypal

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED402 - Sale missing in payment response from Paypal ?

  The SAP error message DP_SHARED402 indicating "Sale missing in payment response from PayPal" typically occurs when there is an issue with the integration between SAP and PayPal during the payment processing phase. This error suggests that the expected sale transaction details were not received from PayPal in the response.
  Causes:
  
  Network Issues: Temporary network issues may prevent the response from being received correctly.
  Configuration Errors: Incorrect configuration settings in the SAP system or PayPal account can lead to communication problems.
  API Changes: Changes in the PayPal API or the way transactions are processed may not be reflected in the SAP system.
  Transaction Failures: The transaction may have failed on the PayPal side, leading to an incomplete response.
  Data Mismatch: There may be a mismatch in the transaction data sent to PayPal and what is expected in the response.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the communication between SAP and PayPal.
  Review Configuration Settings: Verify the configuration settings in both SAP and PayPal to ensure they are correct and up to date.
  Update API Integration: If there have been recent changes to the PayPal API, ensure that the SAP integration is updated accordingly.
  Log and Analyze Transactions: Check the logs for any failed transactions or errors that may provide more context on the issue.
  Test Payment Process: Conduct a test transaction to see if the issue persists. This can help isolate whether the problem is with specific transactions or a broader issue.
  Contact Support: If the issue continues, consider reaching out to SAP support or PayPal support for assistance. They may have additional insights or solutions based on the specific error context.
  
  Related Information:
  
  SAP Documentation: Review SAP documentation related to payment processing and integration with PayPal for any specific guidelines or troubleshooting steps.
  PayPal Developer Resources: Check PayPal's developer documentation for any updates or changes to their API that may affect your integration.
  Community Forums: Engage with SAP community forums or PayPal developer forums where similar issues may have been discussed and resolved by other users.
  
  By following these steps, you should be able to identify the root cause of the DP_SHARED402 error and implement a solution to resolve it.