How To Fix DP_SHARED337 - Could not parse response from Paymetric.

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 337

• Message text: Could not parse response from Paymetric.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED337 - Could not parse response from Paymetric. ?

  The SAP error message DP_SHARED337: Could not parse response from Paymetric typically indicates an issue with the integration between SAP and the Paymetric payment processing system. This error suggests that the response received from Paymetric is not in the expected format, which could be due to various reasons.
  Possible Causes:
  
  Network Issues: There may be connectivity problems between SAP and the Paymetric service, leading to incomplete or corrupted responses.
  Response Format Changes: Paymetric may have updated their API or response format, and the SAP system is not able to handle the new format.
  Configuration Issues: Incorrect configuration settings in SAP or Paymetric could lead to improper communication.
  Data Issues: Invalid or unexpected data being sent to Paymetric could result in an unexpected response.
  Version Mismatch: The version of the Paymetric integration in SAP may not be compatible with the current version of the Paymetric service.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues affecting the connection between SAP and Paymetric. You can use tools like ping or traceroute to diagnose connectivity.
  Review Paymetric Documentation: Check the latest Paymetric API documentation to see if there have been any changes to the response format or required parameters.
  Validate Configuration: Review the configuration settings in both SAP and Paymetric to ensure they are set up correctly. This includes checking API keys, endpoints, and any other relevant settings.
  Log and Analyze Responses: Enable logging in SAP to capture the raw response from Paymetric. Analyze the logs to identify any discrepancies or errors in the response format.
  Contact Support: If the issue persists, consider reaching out to SAP support or Paymetric support for assistance. They may have more specific insights into the error and potential fixes.
  Test with Sample Data: If possible, test the integration with known good data to see if the issue is data-related.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that address this specific error.
  Paymetric Support: Paymetric may have a support portal or documentation that can provide insights into common issues and resolutions.
  Community Forums: Look for discussions in SAP community forums or other technical forums where similar issues may have been discussed.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED337 error in your SAP system.