How To Fix DP_SHARED335 - No credit card token received.

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 335

• Message text: No credit card token received.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED335 - No credit card token received. ?

  The SAP error message DP_SHARED335, which states "No credit card token received," typically occurs in the context of payment processing within SAP systems, particularly when dealing with credit card transactions. This error indicates that the system was unable to retrieve a token for the credit card, which is necessary for processing payments securely.
  Causes:
  
  Integration Issues: There may be a problem with the integration between SAP and the payment gateway or processor. This could be due to incorrect configuration or network issues.
  Tokenization Service Failure: The service responsible for generating or retrieving the credit card token may be down or experiencing issues.
  Invalid Credentials: The credentials used to connect to the payment gateway may be incorrect or have expired.
  Configuration Errors: Incorrect settings in the SAP system related to payment processing or tokenization.
  Network Issues: Connectivity problems between the SAP system and the payment gateway.
  
  Solutions:
  
  Check Configuration: Verify that the payment gateway settings in SAP are correctly configured. Ensure that all necessary parameters, such as API keys and endpoints, are correctly set up.
  Test Connectivity: Ensure that the SAP system can communicate with the payment gateway. This may involve checking network settings, firewalls, and any other security measures that could block communication.
  Review Logs: Check the application logs for more detailed error messages that could provide insight into why the token was not received.
  Contact Payment Gateway Support: If the issue persists, reach out to the support team of the payment gateway to check if there are any known issues or outages.
  Update Credentials: If the credentials have changed or expired, update them in the SAP configuration.
  Retry the Transaction: Sometimes, simply retrying the transaction after a brief wait can resolve temporary issues.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for payment processing and integration with payment gateways for specific configuration steps.
  Community Forums: Check SAP community forums or other user groups for similar issues and solutions shared by other users.
  Payment Gateway Documentation: Review the documentation provided by the payment gateway for any specific requirements or troubleshooting steps related to tokenization.
  
  If the problem continues after trying these solutions, it may be necessary to involve technical support from SAP or the payment gateway provider for further investigation.