How To Fix DP_SHARED336 - No response packet received from Paymetric

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 336

• Message text: No response packet received from Paymetric

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED336 - No response packet received from Paymetric ?

  The SAP error message DP_SHARED336, which indicates "No response packet received from Paymetric," typically occurs in the context of integrating SAP with Paymetric for payment processing. This error suggests that the SAP system did not receive a response from the Paymetric service after a request was made. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the Paymetric service, leading to timeouts or dropped packets.
  Service Outage: The Paymetric service may be temporarily down or experiencing issues, preventing it from processing requests.
  Configuration Errors: Incorrect configuration settings in the SAP system or Paymetric integration settings can lead to communication failures.
  Timeout Settings: The timeout settings for the connection may be too short, causing the request to time out before a response is received.
  Firewall or Security Settings: Firewalls or security settings may be blocking the communication between SAP and Paymetric.
  
  Solutions:
  
  Check Network Connectivity: Verify that the network connection between the SAP system and Paymetric is stable. You can use tools like ping or traceroute to diagnose connectivity issues.
  Monitor Paymetric Service Status: Check the status of the Paymetric service to ensure it is operational. You may need to contact Paymetric support for updates on service availability.
  Review Configuration Settings: Double-check the configuration settings in both SAP and Paymetric to ensure they are correct. This includes API endpoints, authentication credentials, and any other relevant parameters.
  Adjust Timeout Settings: If applicable, consider increasing the timeout settings for the connection to allow more time for the response to be received.
  Check Firewall Rules: Review firewall and security settings to ensure that they are not blocking the communication between the two systems. Ensure that the necessary ports are open and that the IP addresses are whitelisted if needed.
  Log Analysis: Review the logs in both SAP and Paymetric for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant notes or patches that may address this specific error or provide additional troubleshooting steps.
  Paymetric Documentation: Refer to the Paymetric integration documentation for specific configuration guidelines and troubleshooting tips.
  Support Channels: If the issue persists, consider reaching out to SAP support or Paymetric support for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED336 error effectively.