How To Fix DP_SHARED227 - Retrieve Source Command timed out

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 227

• Message text: Retrieve Source Command timed out

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED227 - Retrieve Source Command timed out ?

  The SAP error message DP_SHARED227: Retrieve Source Command timed out typically occurs in the context of SAP Data Services or SAP BW (Business Warehouse) when a data retrieval operation takes longer than expected, leading to a timeout. This can happen for various reasons, including performance issues, network problems, or configuration settings.
  Causes:
  
  Long-running Queries: The source system may have complex queries that take a long time to execute.
  Network Latency: High latency or interruptions in the network connection between the SAP system and the source database can lead to timeouts.
  Resource Constraints: The source database may be under heavy load, causing delays in query execution.
  Configuration Settings: Timeout settings in the SAP Data Services or BW configuration may be set too low for the operations being performed.
  Locks or Deadlocks: Database locks or deadlocks can prevent the query from completing in a timely manner.
  
  Solutions:
  
  Optimize Queries: Review and optimize the SQL queries being executed in the source system to ensure they run efficiently.
  Increase Timeout Settings: Adjust the timeout settings in the SAP Data Services or BW configuration to allow for longer execution times. This can often be done in the job or data flow settings.
  Check Network Performance: Monitor the network performance between the SAP system and the source database. Address any issues related to latency or connectivity.
  Database Performance Tuning: Work with database administrators to tune the performance of the source database, including indexing and resource allocation.
  Monitor Resource Usage: Check for resource constraints on the source system, such as CPU, memory, and disk I/O, and address any bottlenecks.
  Retry Logic: Implement retry logic in your data flows to handle transient issues that may cause timeouts.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Logs and Traces: Review logs and traces in both the SAP Data Services and the source database to identify the root cause of the timeout.
  Performance Monitoring Tools: Utilize performance monitoring tools to analyze the performance of both the SAP system and the source database.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.