How To Fix DP_SHARED214 - Customer id of charge request differs from customer id of authorization

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 214

• Message text: Customer id of charge request differs from customer id of authorization

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED214 - Customer id of charge request differs from customer id of authorization ?

  The SAP error message DP_SHARED214 indicates that there is a mismatch between the customer ID associated with a charge request and the customer ID associated with the authorization. This typically occurs in scenarios involving payment processing, where the system expects the customer IDs to match for security and validation purposes.
  Cause:
  
  Mismatched Customer IDs: The most common cause is that the customer ID used in the charge request does not match the customer ID that was used when the authorization was created.
  Data Entry Errors: There may have been a mistake in entering the customer ID during the charge request or authorization process.
  System Configuration Issues: There could be issues with how the system is configured to handle customer IDs, especially if there have been recent changes or updates.
  Multiple Customer Accounts: If a customer has multiple accounts, the system may be trying to process a charge against the wrong account.
  
  Solution:
  
  Verify Customer IDs: Check the customer ID in the charge request and compare it with the customer ID in the authorization. Ensure they match.
  Correct Data Entry: If there was an error in entering the customer ID, correct it and reprocess the charge request.
  Review Authorization Process: Ensure that the authorization process is correctly capturing and storing the customer ID. If necessary, re-authorize the transaction with the correct customer ID.
  Check System Configuration: If the issue persists, review the system configuration related to customer IDs and payment processing. Consult with your SAP administrator or support team to ensure everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or support resources for any specific guidelines related to this error message.
  
  Related Information:
  
  Transaction Logs: Check transaction logs for any additional error messages or warnings that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes that may address this specific error or provide patches or updates.
  User Roles and Permissions: Ensure that the user processing the charge request has the appropriate permissions to access and modify customer data.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and does not recur.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.