How To Fix DP_SHARED187 - Auth. request invalid: payment card and merchant provided. Contact SAP.

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 187

• Message text: Auth. request invalid: payment card and merchant provided. Contact SAP.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED187 - Auth. request invalid: payment card and merchant provided. Contact SAP. ?

  The SAP error message DP_SHARED187 indicates that there is an issue with the authorization request related to payment card processing. Specifically, it suggests that the payment card and merchant information provided in the request are invalid or do not match the expected values.
  Causes:
  
  Incorrect Payment Card Information: The payment card details (such as card number, expiration date, CVV) may be incorrect or improperly formatted.
  Merchant Configuration Issues: The merchant account may not be properly configured in the SAP system, or the merchant ID provided in the request may not match the one associated with the payment card.
  Expired or Invalid Payment Card: The payment card being used may be expired or has been reported as lost or stolen.
  Integration Issues: There may be issues with the integration between SAP and the payment gateway or processor, leading to invalid requests being sent.
  Authorization Settings: The authorization settings in SAP may not be correctly set up to handle the specific payment method being used.
  
  Solutions:
  
  Verify Payment Card Details: Double-check the payment card information entered in the system to ensure it is accurate and complete.
  Check Merchant Configuration: Ensure that the merchant account is correctly set up in SAP and that the merchant ID matches the one used for the payment card.
  Test with Different Payment Cards: If possible, try using a different payment card to see if the issue persists.
  Review Integration Settings: Check the integration settings between SAP and the payment processor to ensure they are correctly configured.
  Consult Documentation: Refer to SAP documentation or the payment processor's guidelines for any specific requirements or configurations needed for processing payments.
  Contact Support: If the issue persists after checking the above points, contact SAP support or your payment processor for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Payment Gateway Documentation: Review the documentation provided by the payment gateway or processor for any specific requirements or troubleshooting tips.
  System Logs: Look at the system logs in SAP for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the cause of the DP_SHARED187 error message in SAP.