How To Fix DP_SHARED104 - Execute External Payment Request timed out

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 104

• Message text: Execute External Payment Request timed out

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED104 - Execute External Payment Request timed out ?

  The SAP error message DP_SHARED104: Execute External Payment Request timed out typically indicates that a request to execute an external payment process has taken longer than expected and has timed out. This can occur in various scenarios, particularly when dealing with integrations between SAP and external payment systems or services.
  Causes:
  
  Network Issues: Slow or unstable network connections can lead to timeouts when communicating with external payment systems.
  Performance Issues: The external payment system may be experiencing high load or performance issues, causing delays in processing requests.
  Configuration Errors: Incorrect configuration settings in SAP or the external payment system can lead to timeouts.
  Long Processing Times: If the payment request involves complex processing or large amounts of data, it may exceed the timeout threshold.
  System Resource Limitations: Insufficient resources (CPU, memory) on the SAP server or the external system can lead to delays.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external payment service. Test the connection and latency.
  Increase Timeout Settings: If the timeout is set too low, consider increasing the timeout settings in the SAP configuration for external payment requests.
  Monitor External System Performance: Check the performance and load on the external payment system. If it is under heavy load, consider scheduling requests during off-peak hours.
  Review Configuration: Verify that all configuration settings related to the external payment process are correct in both SAP and the external system.
  Optimize Payment Requests: If possible, optimize the payment requests to reduce processing time. This may involve batching requests or simplifying the data being sent.
  Check Logs: Review the SAP application logs and the logs of the external payment system for any error messages or warnings that could provide more context on the timeout.
  Consult Documentation: Refer to SAP documentation or the documentation of the external payment system for any specific recommendations regarding timeout settings and performance optimization.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Transaction Codes: Use transaction codes like SM21 (System Log) and ST22 (Dump Analysis) to investigate further.
  Support: If the issue persists, consider reaching out to SAP support or the support team of the external payment system for assistance.
  
  By following these steps, you should be able to identify the cause of the timeout and implement a suitable solution.