How To Fix DP_SHARED057 - Poll external payment command timed out.

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 057

• Message text: Poll external payment command timed out.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED057 - Poll external payment command timed out. ?

  The SAP error message DP_SHARED057: Poll external payment command timed out typically occurs in the context of payment processing within SAP systems, particularly when dealing with external payment systems or services. This error indicates that a command sent to an external payment service did not receive a response within the expected time frame, leading to a timeout.
  Causes:
  
  Network Issues: There may be connectivity problems between the SAP system and the external payment service, causing delays or failures in communication.
  External Service Downtime: The external payment service may be down or experiencing high load, leading to slow response times or no response at all.
  Configuration Issues: Incorrect configuration settings in the SAP system or the external payment service can lead to timeouts.
  Performance Bottlenecks: High system load or performance issues on either the SAP side or the external service side can lead to delays.
  Long Processing Times: If the external payment service takes longer than expected to process the request, it may exceed the timeout threshold set in SAP.
  
  Solutions:
  
  Check Network Connectivity: Ensure that there are no network issues between the SAP system and the external payment service. You can use tools like ping or traceroute to diagnose connectivity problems.
  Monitor External Service Status: Check the status of the external payment service to see if it is operational. If it is down, you may need to wait until it is back online.
  Review Configuration Settings: Verify the configuration settings in both SAP and the external payment service. Ensure that the timeout settings are appropriate and that all necessary parameters are correctly set.
  Increase Timeout Settings: If the external service is known to take longer to respond, consider increasing the timeout settings in SAP to allow for longer processing times.
  Check System Performance: Monitor the performance of both the SAP system and the external service. Look for any bottlenecks or resource constraints that may be causing delays.
  Retry Mechanism: Implement a retry mechanism in your payment processing logic to handle transient issues more gracefully.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Logs and Traces: Review application logs and traces in SAP to gather more information about the error and the context in which it occurred.
  Support: If the issue persists, consider reaching out to SAP support or the support team for the external payment service for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the DP_SHARED057 error effectively.