How To Fix DP_SHARED053 - PollExternalPayment: Technical error occurred

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 053

• Message text: PollExternalPayment: Technical error occurred

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED053 - PollExternalPayment: Technical error occurred ?

  The SAP error message DP_SHARED053 PollExternalPayment: Technical error occurred typically indicates that there is a problem with the external payment processing functionality within the SAP system. This error can arise from various underlying issues, including configuration problems, connectivity issues, or data inconsistencies.
  Possible Causes:
  
  
  Configuration Issues: Incorrect settings in the payment processing configuration can lead to this error. This includes settings related to payment methods, payment processing parameters, or integration with external payment systems.
  
  
  Connectivity Problems: If the SAP system is trying to connect to an external payment service and there are network issues, firewall restrictions, or incorrect endpoint URLs, this error may occur.
  
  
  Data Issues: Inconsistent or incorrect data being sent to the external payment system can also trigger this error. This could include missing mandatory fields or invalid data formats.
  
  
  System Errors: There may be underlying system errors or bugs in the SAP application that are causing the payment processing to fail.
  
  
  Authorization Issues: Lack of proper authorizations for the user or the system to access the external payment service can also lead to this error.
  
  
  Solutions:
  
  
  Check Configuration: Review the configuration settings for external payment processing in SAP. Ensure that all parameters are correctly set up according to the requirements of the external payment service.
  
  
  Test Connectivity: Verify the network connectivity to the external payment service. Check if the service is reachable from the SAP system and that there are no firewall or proxy issues blocking the connection.
  
  
  Validate Data: Ensure that the data being sent to the external payment service is complete and correctly formatted. Check for any missing or invalid fields in the payment request.
  
  
  Review Logs: Check the application logs and system logs for more detailed error messages that can provide insights into what went wrong during the payment processing.
  
  
  Check Authorizations: Ensure that the user or system has the necessary authorizations to perform external payment processing.
  
  
  Consult Documentation: Refer to SAP documentation or support notes related to the specific version of SAP you are using for any known issues or patches that may address this error.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any logs or screenshots.
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Check SAP Community forums or other user groups for discussions related to this error, as other users may have encountered and resolved similar issues.
  Documentation: Review the official SAP documentation for the payment processing module you are using to ensure compliance with best practices and configuration guidelines.
  
  By systematically addressing these areas, you should be able to identify and resolve the cause of the DP_SHARED053 error in your SAP system.