How To Fix DP_SHARED022 - No Card provided for refund request

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 022

• Message text: No Card provided for refund request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED022 - No Card provided for refund request ?

  The SAP error message DP_SHARED022: No Card provided for refund request typically occurs in the context of processing refunds in SAP systems, particularly when dealing with payment cards. This error indicates that the system expects a payment card to be associated with the refund request, but none has been provided.
  Cause:
  
  Missing Card Information: The refund request does not have any associated payment card details. This could happen if the card information was not captured during the original transaction or if it was not properly linked to the refund request.
  Incorrect Configuration: There may be configuration issues in the SAP system that prevent the card information from being recognized or processed correctly.
  User Input Error: The user may have inadvertently omitted the card details when initiating the refund process.
  
  Solution:
  
  Check Card Information: Ensure that the payment card details are correctly entered and associated with the refund request. This may involve reviewing the original transaction to confirm that the card was used and that its details are available.
  Update Refund Request: If the card information is missing, update the refund request to include the necessary card details. This may involve editing the refund request in the SAP system to add the card information.
  Review Configuration: If the issue persists, review the configuration settings related to payment processing and refunds in the SAP system. Ensure that all necessary parameters are set correctly to allow for card processing.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance on handling refunds and payment card processing.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to refunds and payment processing, such as FBRA (for reversing documents) or FBL1N (for vendor line items).
  User Roles and Permissions: Ensure that the user attempting to process the refund has the necessary permissions to access and modify payment card information.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.