How To Fix DP_SHARED021 - No Source provided for refund request

SAP Error Message - Details

• Message type: E = Error

• Message class: DP_SHARED - SAP digital payments add-on shared error messages

• Message number: 021

• Message text: No Source provided for refund request

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DP_SHARED021 - No Source provided for refund request ?

  The SAP error message DP_SHARED021: No Source provided for refund request typically occurs in the context of refund processing within the SAP system, particularly in modules related to financial transactions or customer service. This error indicates that the system is unable to find a source document or reference for the refund request being processed.
  Causes:
  
  Missing Source Document: The refund request may not be linked to a valid source document (e.g., invoice, sales order, etc.).
  Incorrect Configuration: There may be configuration issues in the system that prevent the proper linking of refund requests to their source documents.
  Data Entry Errors: Manual entry errors during the creation of the refund request can lead to missing or incorrect references.
  System Bugs or Inconsistencies: Occasionally, bugs or inconsistencies in the SAP system can lead to this error.
  
  Solutions:
  
  Check Source Document: Verify that the refund request is correctly linked to a valid source document. Ensure that the document number is entered correctly.
  Review Configuration: Check the configuration settings in the SAP system related to refund processing. Ensure that all necessary settings are correctly configured.
  Correct Data Entry: If the refund request was created manually, review the data entry for any mistakes. Ensure that all required fields are filled out correctly.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on refund processing and the requirements for source documents.
  System Update: If the issue persists, check for any available updates or patches for your SAP system that may address known bugs related to refund processing.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may be used for processing refunds, such as FB08 (Reverse Document) or FBL1N (Vendor Line Item Display).
  User Roles and Permissions: Ensure that the user attempting to process the refund has the necessary permissions to access and link source documents.
  Audit Logs: Check audit logs or change logs to see if there were any recent changes made to the system that could have affected refund processing.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.