How To Fix DIGITAL_PAYMENTS756 - Authorization &2 with PSP reference &3 created for line item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 756

• Message text: Authorization &2 with PSP reference &3 created for line item &1

What causes this issue?

Successful payment card authorization for line item &V1&. The
authorization number is &V2&. The corresponding reference number by the
payment service provider is &V3&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS756 - Authorization &2 with PSP reference &3 created for line item &1 ?

  The SAP error message "DIGITAL_PAYMENTS756 Authorization &2 with PSP reference &3 created for line item &1" typically relates to issues with payment processing in the context of digital payments. This error indicates that there is an authorization issue with a specific payment service provider (PSP) reference for a line item in a transaction.
  Cause:
  
  Authorization Failure: The payment authorization from the PSP may have failed due to various reasons such as insufficient funds, incorrect payment details, or issues with the payment method.
  Configuration Issues: There may be misconfigurations in the payment processing settings within SAP or the integration with the PSP.
  Expired or Invalid Credentials: The credentials used for the PSP may be expired or invalid, leading to authorization failures.
  Network Issues: Temporary network issues could prevent successful communication with the PSP.
  
  Solution:
  
  Check Payment Details: Verify the payment details associated with line item &1. Ensure that the payment method, account information, and other relevant details are correct.
  Review PSP Configuration: Check the configuration settings for the PSP in SAP. Ensure that the integration is set up correctly and that all necessary parameters are configured.
  Inspect Authorization Logs: Look into the logs for the PSP to identify the specific reason for the authorization failure. This may provide insights into whether it was a user error, a system error, or an issue on the PSP's side.
  Update Credentials: If the credentials for the PSP are outdated or incorrect, update them with the correct information.
  Retry Payment: If the issue was due to a temporary network problem, retry the payment after a short period.
  Contact PSP Support: If the issue persists, contact the support team of the payment service provider for further assistance.
  
  Related Information:
  
  SAP Documentation: Refer to SAP's official documentation for digital payments and payment processing for more detailed troubleshooting steps.
  Transaction Codes: Use relevant transaction codes (like SE80 for development or SM37 for job monitoring) to check for any background jobs or processes that may have failed.
  SAP Notes: Check SAP Notes for any known issues or patches related to digital payments and authorization errors.
  Community Forums: Engage with SAP community forums or user groups for shared experiences and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message DIGITAL_PAYMENTS756.