How To Fix DIGITAL_PAYMENTS755 - Update run: Authorize items at SAP digital payments add-on

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 755

• Message text: Update run: Authorize items at SAP digital payments add-on

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS755 - Update run: Authorize items at SAP digital payments add-on ?

  The SAP error message "DIGITAL_PAYMENTS755 Update run: Authorize items" typically occurs in the context of the SAP Digital Payments add-on when there is an issue with the authorization of payment items during an update run. This error can arise due to various reasons, including configuration issues, data inconsistencies, or problems with the payment service provider.
  Causes:
  
  Configuration Issues: Incorrect configuration of the payment methods or payment service provider settings in the SAP system.
  Data Inconsistencies: Missing or incorrect data in the payment items that need to be authorized.
  Service Provider Issues: Problems with the connection to the payment service provider, such as downtime or incorrect credentials.
  Authorization Failures: The payment items may not meet the criteria set by the payment service provider for authorization.
  Network Issues: Connectivity problems between the SAP system and the payment service provider.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify the configuration settings for the payment methods and ensure they are correctly set up in the SAP Digital Payments add-on.
  Ensure that the payment service provider settings are correctly configured, including API keys, endpoints, and other necessary parameters.
  
  
  
  Review Payment Items:
  
  Check the payment items that are failing authorization for any missing or incorrect data.
  Ensure that all required fields are populated and that the data adheres to the expected formats.
  
  
  
  Monitor Service Provider Status:
  
  Check the status of the payment service provider to ensure that it is operational and not experiencing any outages.
  If there are issues with the service provider, contact their support for assistance.
  
  
  
  Check Logs:
  
  Review the application logs in SAP for more detailed error messages that can provide insights into the specific cause of the authorization failure.
  Look for any additional error codes or messages that may accompany the DIGITAL_PAYMENTS755 error.
  
  
  
  Network Connectivity:
  
  Ensure that there are no network issues preventing the SAP system from communicating with the payment service provider.
  Test the connectivity to the service provider's API endpoints.
  
  
  
  Retry the Authorization:
  
  After addressing any identified issues, retry the authorization process for the affected payment items.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Refer to the official SAP documentation for the Digital Payments add-on for guidance on configuration and troubleshooting.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to identify and resolve the cause of the DIGITAL_PAYMENTS755 error in your SAP system.