How To Fix DIGITAL_PAYMENTS740 - No payment card maintained. Customer will not be considered.

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 740

• Message text: No payment card maintained. Customer will not be considered.

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS740 - No payment card maintained. Customer will not be considered. ?

  The SAP error message "DIGITAL_PAYMENTS740 No payment card maintained. Customer will not be considered." typically occurs in the context of digital payment processing within SAP systems. This error indicates that the customer record does not have a valid payment card associated with it, which is necessary for processing payments.
  Cause:
  
  Missing Payment Card Information: The customer master data does not have any payment card details maintained.
  Incorrect Customer Data: The customer record may be incomplete or incorrectly configured.
  Payment Method Configuration: The payment method being used may require a payment card, and the customer does not have one set up.
  
  Solution:
  
  
  Maintain Payment Card Information:
  
  Navigate to the customer master data in SAP (transaction code XD02 for general data or FD02 for company code data).
  Ensure that the payment card details are entered correctly in the relevant section (usually under the "Payment Transactions" tab).
  Save the changes.
  
  
  
  Check Customer Data:
  
  Verify that the customer record is complete and that all required fields are filled out.
  Ensure that the customer is active and not blocked for payment processing.
  
  
  
  Review Payment Method Settings:
  
  Check the configuration of the payment method being used to ensure it is set up to accept payment cards.
  If necessary, consult with your SAP administrator or financial team to ensure that the payment method is correctly configured.
  
  
  
  Testing:
  
  After making the necessary changes, attempt to process the payment again to see if the error persists.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD02 (Change Customer), FD02 (Change Customer - Company Code), and FBL5N (Customer Line Item Display) for checking customer transactions.
  SAP Notes: Check SAP Notes for any known issues or patches related to digital payments and customer master data.
  Documentation: Review SAP documentation on payment processing and customer master data management for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be necessary to consult with your SAP support team or refer to SAP's official support channels for further assistance.