How To Fix DIGITAL_PAYMENTS103 - Payment Service Provider account no. must not contain special characters

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 103

• Message text: Payment Service Provider account no. must not contain special characters

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS103 - Payment Service Provider account no. must not contain special characters ?

  The SAP error message DIGITAL_PAYMENTS103 indicates that the Payment Service Provider (PSP) account number you are trying to enter contains special characters, which is not allowed. This error typically arises when integrating with payment processing systems or when configuring payment methods in SAP.
  Cause:
  The error is triggered when the account number provided for the Payment Service Provider includes characters that are not alphanumeric (e.g., symbols like @, #, $, %, etc.). Payment service providers usually require account numbers to be strictly numeric or alphanumeric without any special characters.
  Solution:
  To resolve this error, follow these steps:
  
  
  Check the Account Number: Review the account number you are entering for the Payment Service Provider. Ensure that it contains only valid characters (typically digits and possibly letters, depending on the PSP's requirements).
  
  
  Remove Special Characters: If you find any special characters, remove them and replace them with valid characters. For example, if the account number is "1234-5678@9012", change it to "123456789012".
  
  
  Validate Format: Ensure that the account number adheres to the format specified by the Payment Service Provider. Refer to the PSP's documentation for any specific formatting rules.
  
  
  Test the Entry: After making the necessary changes, re-enter the account number in the SAP system and save the changes. Check if the error persists.
  
  
  Consult Documentation: If you are unsure about the valid format for the account number, consult the documentation provided by the Payment Service Provider or your SAP configuration guide.
  
  
  Contact Support: If the issue continues after verifying the account number, consider reaching out to your SAP support team or the Payment Service Provider's support for further assistance.
  
  
  Related Information:
  
  SAP Configuration: Ensure that your SAP system is properly configured to work with the specific Payment Service Provider you are using. This may involve setting up payment methods, payment processing configurations, and ensuring that all required fields are correctly filled out.
  Payment Service Provider Documentation: Each PSP may have different requirements for account numbers and other integration settings. Always refer to the specific documentation for the PSP you are using.
  SAP Notes: Check SAP Notes for any known issues or updates related to digital payments and the specific error message you are encountering.
  
  By following these steps, you should be able to resolve the DIGITAL_PAYMENTS103 error and successfully configure your Payment Service Provider account in SAP.