How To Fix DIGITAL_PAYMENTS013 - Advice Request is sent to SAP digital payments add-on

SAP Error Message - Details

• Message type: E = Error

• Message class: DIGITAL_PAYMENTS - Integration with digital payments add on

• Message number: 013

• Message text: Advice Request is sent to SAP digital payments add-on

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message DIGITAL_PAYMENTS013 - Advice Request is sent to SAP digital payments add-on ?

  The SAP error message DIGITAL_PAYMENTS013 indicates that an advice request has been sent to the SAP Digital Payments add-on, but there may be issues related to the processing of that request. This error can arise due to various reasons, including configuration issues, connectivity problems, or data inconsistencies.
  Possible Causes:
  
  Configuration Issues: The SAP Digital Payments add-on may not be properly configured. This includes settings related to payment methods, payment service providers, or integration points.
  Connectivity Problems: There may be network issues preventing the SAP system from communicating with the Digital Payments add-on or external payment service providers.
  Data Inconsistencies: The data being sent in the advice request may be incomplete or incorrect, leading to processing failures.
  Authorization Issues: The user or system may not have the necessary permissions to execute the advice request.
  Service Availability: The external payment service provider may be down or experiencing issues, preventing the processing of the advice request.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the SAP Digital Payments add-on. Ensure that all necessary parameters are correctly set up, including payment methods and service provider configurations.
  Network Connectivity: Verify that there are no network issues affecting connectivity between the SAP system and the Digital Payments add-on or external services. Check firewalls, proxies, and network settings.
  Validate Data: Ensure that the data being sent in the advice request is complete and accurate. Check for any missing or incorrect fields that may cause processing errors.
  Review Authorizations: Confirm that the user or system executing the advice request has the necessary authorizations to perform the action.
  Monitor Service Status: Check the status of the external payment service provider to ensure that it is operational. If there are known issues, you may need to wait until they are resolved.
  Consult Logs: Review the application logs for more detailed error messages or stack traces that can provide additional context on the failure.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide guidance on troubleshooting.
  Documentation: Refer to the official SAP documentation for the Digital Payments add-on for detailed configuration and troubleshooting steps.
  Community Forums: Engage with the SAP Community or other forums where users may have encountered similar issues and can share their experiences and solutions.
  
  If the issue persists after following these steps, it may be beneficial to reach out to SAP Support for further assistance.