How To Fix DG165 - Error when calling creation of change documents

SAP Error Message - Details

• Message type: E = Error

• Message class: DG - DG: Messages for Dangerous Goods Management

• Message number: 165

• Message text: Error when calling creation of change documents

What causes this issue?

When calling the creation of change documents, an error occurred as the
system was checking whether customer exit DG100001 was active.

How to fix this error?

INCLUDE EHS_NA_ADMIN OBJECT DOKU ID TX

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message DG165 - Error when calling creation of change documents ?

  The SAP error message DG165, which states "Error when calling creation of change documents," typically occurs when there is an issue with the change document functionality in SAP. This error can arise in various contexts, such as during the creation or modification of master data, configuration changes, or other transactional processes that involve change documents.
  Causes of DG165 Error
  
  
  Missing Configuration: The change document functionality may not be properly configured for the object you are trying to change. This can happen if the relevant change document objects are not activated.
  
  
  Authorization Issues: The user may not have the necessary authorizations to create change documents for the specific object.
  
  
  Data Inconsistencies: There may be inconsistencies or issues with the data being processed, which can prevent the creation of change documents.
  
  
  System Errors: There could be underlying system errors or issues with the SAP environment, such as problems with the database or application server.
  
  
  Custom Code Issues: If there are custom enhancements or modifications in the system, they may interfere with the standard change document creation process.
  
  
  Solutions to DG165 Error
  
  
  Check Configuration:
  
  Ensure that the change document objects are correctly configured and activated in the system. You can check this in transaction SCDO (Change Document Objects).
  
  
  
  Review Authorizations:
  
  Verify that the user has the necessary authorizations to create change documents. You can check this using transaction SU53 after the error occurs to see if there are any authorization issues.
  
  
  
  Data Validation:
  
  Review the data being processed to ensure there are no inconsistencies or errors. Check for any required fields that may be missing or incorrectly populated.
  
  
  
  Check System Logs:
  
  Look at the system logs (transaction SM21) and short dumps (transaction ST22) for any additional error messages or information that could provide more context about the issue.
  
  
  
  Debugging:
  
  If you have access to debugging tools, you can set breakpoints in the relevant function modules or methods to trace where the error occurs during the change document creation process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates that could resolve the issue.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance. Provide them with detailed information about the error, including transaction codes, user IDs, and any relevant logs.
  
  
  
  Related Information
  
  
  Transaction Codes: 
  
  SCDO - Change Document Objects
  SU53 - Authorization Check
  SM21 - System Log
  ST22 - Dump Analysis
  
  
  
  Change Document Functionality: Change documents in SAP are used to track changes made to master data and configuration settings. They are essential for auditing and compliance purposes.
  
  
  SAP Documentation: Refer to the official SAP documentation for more detailed information on change document configuration and troubleshooting.
  
  
  By following these steps, you should be able to identify the cause of the DG165 error and implement a solution to resolve it.