How To Fix DAC_DIGITAL_ACCESS019 - Error in fetching dynamic tile information for License Compliance app

SAP Error Message - Details

• Message type: E = Error

• Message class: DAC_DIGITAL_ACCESS - Message Class of Digital Access

• Message number: 019

• Message text: Error in fetching dynamic tile information for License Compliance app

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message DAC_DIGITAL_ACCESS019 - Error in fetching dynamic tile information for License Compliance app ?

  The SAP error message DAC_DIGITAL_ACCESS019, which indicates an error in fetching dynamic tile information for the License Compliance app, can arise from several causes. Here’s a breakdown of potential causes, solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary permissions to access the License Compliance app or the underlying data.
  Configuration Errors: There may be misconfigurations in the SAP Fiori launchpad or the License Compliance app settings.
  Data Source Issues: The data source that the dynamic tile relies on may be unavailable or misconfigured.
  Network Issues: Connectivity problems between the SAP system and the data source can lead to this error.
  System Performance: High load on the system or performance issues can prevent the dynamic tile from fetching data in a timely manner.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary roles and authorizations to access the License Compliance app. This can be done by reviewing the user’s role assignments in the SAP system.
  
  
  
  Review Configuration:
  
  Verify the configuration settings for the License Compliance app in the SAP Fiori launchpad. Ensure that the app is correctly set up and that all required parameters are configured.
  
  
  
  Validate Data Sources:
  
  Check the data sources that the dynamic tile relies on. Ensure that they are correctly configured and accessible. You may need to test the connection to the data source.
  
  
  
  Monitor Network Connectivity:
  
  Ensure that there are no network issues affecting connectivity between the SAP system and the data source. This may involve checking firewalls, proxies, or other network components.
  
  
  
  System Performance Monitoring:
  
  Monitor the performance of the SAP system. If the system is under heavy load, consider optimizing performance or scheduling data fetches during off-peak hours.
  
  
  
  Check Logs:
  
  Review the application logs and system logs for any additional error messages or warnings that could provide more context about the issue.
  
  
  
  Update and Patch:
  
  Ensure that your SAP system is up to date with the latest patches and updates, as this can resolve known issues.
  
  
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Review the official SAP documentation for the License Compliance app and dynamic tiles to ensure that all prerequisites and configurations are met.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP Support for further assistance.