How To Fix D9769 - Customer exit &1 is not active; report category is therefore &2

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 769

• Message text: Customer exit &1 is not active; report category is therefore &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9769 - Customer exit &1 is not active; report category is therefore &2 ?

  The SAP error message D9769 indicates that a specific customer exit is not active, which affects the report category being processed. This error typically arises in the context of SAP reporting or when executing certain transactions that rely on customer exits for additional functionality or customization.
  Cause:
  
  Inactive Customer Exit: The primary cause of this error is that the specified customer exit (denoted by &1 in the error message) is not activated in the system. Customer exits are enhancements that allow you to add custom functionality to standard SAP applications.
  Configuration Issues: There may be configuration issues or missing settings in the system that prevent the customer exit from being recognized as active.
  Transport Issues: If the customer exit was recently transported from another system, it may not have been activated in the target system.
  
  Solution:
  
  
  Activate the Customer Exit:
  
  Go to transaction SE80 (Object Navigator) or SE37 (Function Module).
  Locate the customer exit function module that corresponds to the error message.
  Check if it is active. If it is not, activate it.
  You can also check the transaction SMOD to see if the customer exit is listed and whether it is active.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configurations related to the customer exit are correctly set up. This may involve checking related customizing settings in the SPRO transaction.
  
  
  
  Transport Request:
  
  If the customer exit was transported, ensure that the transport request was successfully imported and that all objects are active in the target system.
  
  
  
  Consult Documentation:
  
  Review any documentation related to the specific customer exit to understand its purpose and any prerequisites for activation.
  
  
  
  Contact SAP Support:
  
  If you are unable to resolve the issue, consider reaching out to SAP support for assistance, especially if this is a standard customer exit provided by SAP.
  
  
  
  Related Information:
  
  Customer Exits: These are part of the SAP enhancement framework and allow for custom coding without modifying the original SAP code.
  Transaction Codes:
  
  SE80: Object Navigator
  SE37: Function Module
  SMOD: SAP Enhancements
  SPRO: Customizing Implementation Guide
  
  
  Documentation: Always refer to the SAP Help Portal or specific SAP Notes related to the customer exit for detailed information.
  
  By following these steps, you should be able to resolve the D9769 error and ensure that the necessary customer exit is active for your reporting needs.