How To Fix D9768 - Error filtering the sales organization (&)

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 768

• Message text: Error filtering the sales organization (&)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9768 - Error filtering the sales organization (&) ?

  The SAP error message D9768, which states "Error filtering the sales organization (&)," typically occurs when there is an issue with the sales organization data in the system. This error can arise in various contexts, such as during sales order processing, reporting, or data extraction.
  Causes:
  
  Missing Sales Organization Data: The sales organization specified in the transaction may not exist in the system or may not be properly configured.
  Authorization Issues: The user may not have the necessary authorizations to access the specified sales organization.
  Data Inconsistencies: There may be inconsistencies or errors in the master data related to the sales organization, such as missing entries in the relevant tables.
  Configuration Issues: The sales organization may not be correctly set up in the system, or there may be issues with the configuration of related modules (e.g., SD, MM).
  Transport Issues: If the sales organization was recently transported from another system, there may be issues with the transport that need to be resolved.
  
  Solutions:
  
  
  Check Sales Organization Configuration:
  
  Go to the transaction code OVX5 (or SPRO -> Sales and Distribution -> Master Data -> Sales Organization) to verify that the sales organization is correctly configured.
  Ensure that the sales organization exists and is active.
  
  
  
  Verify Master Data:
  
  Check the relevant master data (e.g., customer master, material master) to ensure that the sales organization is correctly assigned.
  Use transaction codes like XD03 (Display Customer) or MM03 (Display Material) to verify the data.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access the sales organization. This can be checked in transaction SU53 after the error occurs or by reviewing the user's roles and authorizations.
  
  
  
  Data Consistency Check:
  
  Run consistency checks on the relevant data using transaction codes like SE11 to check the database tables for any inconsistencies.
  
  
  
  Review Transport Logs:
  
  If the sales organization was recently transported, check the transport logs for any errors or issues that may have occurred during the transport process.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OVX5, XD03, MM03, SU53, and SE11.
  SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  Documentation: Review SAP documentation related to sales organization configuration and master data management for additional insights.
  
  By following these steps, you should be able to identify and resolve the cause of the D9768 error in SAP.