How To Fix D9760 - The customer exit &1 could not be executed successfully

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 760

• Message text: The customer exit &1 could not be executed successfully

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D9760 - The customer exit &1 could not be executed successfully ?

  The SAP error message D9760, which states "The customer exit &1 could not be executed successfully," typically indicates that a custom enhancement or exit point in the SAP system has encountered an issue during execution. This can happen for various reasons, including coding errors, incorrect configurations, or issues with the data being processed.
  Causes:
  
  Coding Errors: There may be bugs or logical errors in the code of the customer exit that prevent it from executing correctly.
  Data Issues: The data being processed may not meet the expected criteria or format, leading to failures in the exit.
  Configuration Problems: The customer exit may not be properly configured or activated in the system.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to run the customer exit.
  Dependencies: The exit may depend on other components or configurations that are not set up correctly.
  
  Solutions:
  
  Debugging: Use the SAP debugger to step through the code of the customer exit to identify where the failure occurs. Look for any runtime errors or exceptions.
  Check Logs: Review the application logs (transaction SLG1) for any additional error messages or information that can provide context about the failure.
  Review Code: If you have access to the code of the customer exit, review it for any potential issues or areas that may need correction.
  Data Validation: Ensure that the data being processed meets the expected format and criteria required by the customer exit.
  Configuration Check: Verify that the customer exit is properly configured and activated in the system. Check transaction codes related to the specific exit.
  Authorization Check: Ensure that the user has the necessary authorizations to execute the customer exit.
  Consult Documentation: If available, refer to any documentation related to the customer exit for specific requirements or known issues.
  
  Related Information:
  
  Transaction Codes: Depending on the context of the customer exit, you may need to check specific transaction codes related to the module or functionality where the exit is implemented.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues or provide guidance on the specific customer exit.
  Community Forums: Consider checking SAP Community forums or other online resources where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be necessary to involve a developer or SAP support for further investigation and resolution.