How To Fix D9704 - You must maintain the packaging code

SAP Error Message - Details

• Message type: E = Error

• Message class: D9 - Environment Management System

• Message number: 704

• Message text: You must maintain the packaging code

What causes this issue?

You have not entered a packaging code according to the dangerous goods
regulation.

System Response

The system refuses further processing.

How to fix this error?

Enter a valid packaging code.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message D9704 - You must maintain the packaging code ?

  The SAP error message D9704 ("You must maintain the packaging code") typically occurs in the context of materials management and logistics when dealing with packaging materials or handling units. This error indicates that the system requires a packaging code to be specified for a particular material or handling unit, but it has not been provided.
  Cause:
  
  Missing Packaging Code: The most common cause of this error is that the packaging code has not been maintained for the material in question. This could happen if the material master data is incomplete or if the packaging information was not set up correctly.
  Configuration Issues: There may be configuration settings in the system that require a packaging code for certain transactions, and if these settings are not aligned with the material data, the error can occur.
  Transaction Context: The error may arise during specific transactions, such as goods receipt, goods issue, or when creating handling units, where packaging codes are mandatory.
  
  Solution:
  
  
  Maintain Packaging Code:
  
  Go to the material master record (transaction code MM02).
  Navigate to the relevant views (usually the "Basic Data" or "Sales" views).
  Ensure that the packaging code is maintained for the material.
  Save the changes.
  
  
  
  Check Configuration:
  
  If you are a system administrator or have access to configuration settings, check the settings related to packaging in the relevant customizing transactions (e.g., SPRO).
  Ensure that the packaging requirements are correctly configured according to your business processes.
  
  
  
  Review Transaction Data:
  
  If the error occurs during a specific transaction, review the data being entered to ensure that all required fields, including the packaging code, are filled out correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for more detailed guidance on packaging codes and their requirements in your specific SAP version.
  
  
  
  Related Information:
  
  Material Master Data: Understanding how to maintain and manage material master data is crucial for resolving this error.
  Handling Units: Familiarize yourself with handling units and how they relate to packaging codes in SAP.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Training: Ensure that users involved in material management are trained on the importance of maintaining packaging codes and how to do so.
  
  By following these steps, you should be able to resolve the D9704 error and ensure that your material data is complete and accurate.