How To Fix D3304 - Total number of records is displayed - refresh is being processed

SAP Error Message - Details

• Message type: E = Error

• Message class: D3 - CCMS - DB2 on OS390

• Message number: 304

• Message text: Total number of records is displayed - refresh is being processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message D3304 - Total number of records is displayed - refresh is being processed ?

  The SAP error message D3304, which states "Total number of records is displayed - refresh is being processed," typically occurs in the context of SAP applications when a user attempts to view or interact with data that is still being processed or refreshed in the background. This message indicates that the system is currently updating the data, and the user is trying to access it before the refresh is complete.
  Cause:
  
  Data Refresh in Progress: The most common cause of this error is that the system is in the process of refreshing data, such as during a report generation or data retrieval operation.
  Long-running Queries: If the query or data processing takes longer than expected, users may encounter this message while waiting for the results.
  Concurrency Issues: Multiple users trying to access or refresh the same data simultaneously can lead to this message being displayed.
  
  Solution:
  
  Wait for Refresh to Complete: The simplest solution is to wait for the data refresh to complete. Once the background processing is done, the message should disappear, and the data will be available for viewing.
  Check Background Jobs: If you have access, check the status of any background jobs that may be running. You can do this using transaction codes like SM37 to monitor job statuses.
  Refresh the Screen: After waiting for a few moments, try refreshing the screen or re-executing the transaction to see if the data is now available.
  Reduce Data Volume: If you frequently encounter this issue, consider filtering the data or reducing the volume of records being processed to speed up the refresh time.
  Contact Support: If the issue persists and you suspect it may be due to a system error or performance issue, contact your SAP support team for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), ST22 (Dump Analysis), and SM21 (System Log) to diagnose issues.
  Performance Tuning: If this error occurs frequently, it may be worth investigating the performance of the underlying database or the efficiency of the queries being run.
  User Training: Ensure that users are trained on how to handle long-running reports and understand the implications of refreshing data in a multi-user environment.
  
  By following these steps, you should be able to address the D3304 error message effectively.