How To Fix CX_MSR_TRC139 - Dependent document in returns process hasn't been fully completed

SAP Error Message - Details

• Message type: E = Error

• Message class: CX_MSR_TRC - Message texts in mult-step returns controller

• Message number: 139

• Message text: Dependent document in returns process hasn't been fully completed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CX_MSR_TRC139 - Dependent document in returns process hasn't been fully completed ?

  The SAP error message CX_MSR_TRC139 indicates that there is an issue with a dependent document in the returns process that has not been fully completed. This error typically arises in the context of the SAP Returns Management (RM) module, where a return process is initiated but not all necessary steps or documents have been finalized.
  Cause:
  
  Incomplete Document Flow: The dependent document (such as a return order, credit memo, or other related documents) may not have been fully processed or completed. This could be due to missing approvals, incomplete data entry, or other workflow issues.
  Status Issues: The status of the dependent document may not allow for further processing. For example, it might be in a "blocked" status or not yet released.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the returns process, leading to incomplete document handling.
  User Errors: Users may have missed steps in the returns process, such as not saving or completing a required action.
  
  Solution:
  
  Check Document Status: Review the status of the dependent document(s) involved in the returns process. Ensure that all necessary documents are completed and in the correct status for processing.
  Complete Missing Steps: If any steps in the returns process are incomplete, complete them. This may involve finalizing approvals, entering missing data, or processing related documents.
  Review Configuration: Check the configuration settings related to the returns process in SAP. Ensure that all necessary settings are correctly configured to allow for smooth processing of returns.
  Consult Logs: Look at the application logs or transaction logs to identify any specific issues or errors that may provide more context on why the dependent document is not fully completed.
  User Training: If user errors are a common cause, consider providing additional training or documentation to ensure that users understand the returns process and the necessary steps involved.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), VA03 (Display Sales Order), and others that may be involved in the returns process.
  SAP Notes: Check for any SAP Notes related to this error message or the returns process. SAP Notes often provide patches, updates, or additional guidance on resolving specific issues.
  Documentation: Review SAP documentation on Returns Management to understand the complete process and any prerequisites for successful execution.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts who can provide more tailored assistance based on your specific system configuration and business processes.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate actions to resolve it.